Thursday, 5 November 2009

Organisational pain

If you work in a large organisation (or a cultural heritage organisation of almost any size), you may find cathartic release in reading this response to criticism of a large website from a member of its internal webteam:
...simply doing a home page redesign is a piece of cake. You want a redesign? I’ve got six of them in my archives. It only takes a few hours to put together a really good-looking one, as you demonstrated in your post. But doing the design isn’t the hard part, and I think that’s what a lot of outsiders don’t really get, probably because many of them actually do belong to small, just-get-it-done organizations. But those of us who work in enterprise-level situations realize the momentum even a simple redesign must overcome, and not many, I’ll bet, are jumping on this same bandwagon. They know what it’s like.
As always, I'm not particularly pointing the finger at my own institution, but I've definitely been there. Cultural heritage institutions tend to have bonus! added! overload on web teams, so the list of improvements you want to make is always much longer than the resources you have available.

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